Building excellence from the inside out

We’re committed to building, developing, and supporting an incredible team — because great experiences start with great people.

This commitment reflects the everyday work of our team. It honours the care, energy, and authenticity that go into everything we do, every single day.

It’s also about the culture we’ve built together – one grounded in manaakitanga, sustainability, and a shared commitment to excellence.

And, of course, it’s about you – our locals, suppliers, and wider community – who continue to inspire us to do better and be better.

Pictured is Anna Cronin, Experience Manager | Tim Stephenson, Head Chef | Melissa Saddler-Futter, Operations Manager.

Meet the Team Behind the Swan

At The White Swan Hotel & Bar, it’s not just the food, drinks, and atmosphere that make this place special — it’s the people.

The ones behind the scenes, on the floor, in the office, and everywhere in between. The people who keep everything turning, make you feel welcome, and help ensure every visit is a great one.

So, we thought it was about time you met them.

Each week, we’ll be introducing a member of the White Swan team — sharing a little about who they are, what they do, and what makes them such an important part of our Swan family.

Meet Tracey – Our Office Champion

First up is Tracey, our Office Champion and one of the key reasons the White Swan runs as smoothly as it does.

If things are organised, doors are open on time, and everything is ticking along behind the scenes, chances are Tracey’s already been there — coffee in hand — making it happen. Known for her positivity, her sense of humour, and her unwavering reliability, Tracey is truly the heartbeat of our office.

She can’t start her day without her coffee machine, her work buddies, the winter heater, and of course her beloved pink coffee cup from a very special work friend. Her go-to Swan order? A long tall glass of soda with pink grapefruit and a twist of lemon — refreshing and classic, just like her approach to work.

Tracey’s proudest work moment is one she holds close: she’s never been late to open The White Swan Hotel. That’s dedication at its finest. When she’s not keeping things running smoothly, she’s learning about AI and “the talking robots” — proof that even our most experienced champions are always curious and growing.

Ask Tracey what makes a great day at work and the answer is simple: lots of laughs and happy customers. And if she weren’t doing what she does now? She’d be creating art.

We’re incredibly lucky to have Tracey as part of the White Swan team, and we can’t wait for you to meet more of the people who make this place what it is.

Check back next week as we introduce another face behind the Swan